We stand by the products we sell and want you to feel confident shopping with us. If something isn’t right, we’ll do our best to make it right. 💯

1) Return Window 🗓️

  • Raise a return request within 7 days of delivery.

2) Eligibility ✅

Returned items must be:

  • Unused & unwashed, with original tags, manuals, and accessories.
  • In original undamaged packaging with invoice.
  • Free from stains, scratches, or signs of wear (unless DOA/defective).

3) Non-Returnable Items 🚫

  • Consumables/hygiene items once opened.
  • Items marked “Final Sale” or “Non-returnable.”
  • Gift cards and custom orders.
    (If the item is defective on arrival, we’ll still help—see next section.)

4) Damaged, Missing, or Defective on Arrival (DOA) 🛠️

  • Notify us within 48 hours of delivery.
  • Share clear photos/videos of the packaging and product.
  • After verification, we’ll offer a replacement or full refund.

5) How to Start a Return 📧

Email hiwzaenterprises@gmail.com with:

  • Order number
  • Reason for return (brief description)
  • Photos/videos (if damaged/defective)
    We’ll reply with pickup instructions or return address.

6) Who Pays Return Shipping? 🚚

  • Our error (wrong/defective item): We cover return shipping.
  • Change of mind/size/color: You pay return shipping or we deduct it from the refund if we arrange pickup.

7) Refund Method & Timeline ⏳

  • Refunds go to your original payment method.
  • Once we receive and inspect the item, refunds are initiated within 7–10 business days (bank times may vary).
  • If you haven’t received the refund after our confirmation, contact your bank; then reach us and we’ll help.

8) Exchanges 🔄

Want a different size/color (if applicable)? We recommend return + new purchase so the new item ships faster.

9) Cancellations ⛔

  • Request within 2 hours of placing the order if not shipped yet.
  • If shipped, please use the return process.

10) Contact 📨

Hiwza Enterprises
Shop S1, Plot 3, Sector 11, Dwarka, New Delhi
Email: hiwzaenterprises@gmail.com | Phone: +91 74287 63605