Privacy Policy

Effective Date: 04 Oct 2025

At Hiwza Enterprises, your trust matters to us more than anything. This Privacy Policy explains—in plain language—what we collect, why we collect it, how we use it, and the choices you have. Grab a chai ☕ while we walk you through it!

1) What We Collect 🧾

When you shop or browse, we may collect:

  • Identity & Contact: name, billing/shipping address, email, mobile number.
  • Order & Payment: order history, preferred products, partial payment details (we don’t store full card numbers).
  • Device & Usage: IP address, browser type, pages viewed, time on site, and cookies to remember your cart and preferences.
  • Support & Feedback: messages sent to our support team, reviews, and survey responses.

2) Why We Collect It 🎯

We only collect what we need to:

  • Process orders & deliveries quickly and securely.
  • Provide support when you need help.
  • Improve our site (faster pages, better search, smarter recommendations).
  • Send service updates (order confirmations, tracking, returns).
  • Send offers you might like (you can opt out anytime).

3) How We Protect Your Data 🛡️

  • Secure payment gateways (PCI-DSS) handle your card info; we never store full card details.
  • Encryption & access control for sensitive systems.
  • Limited access internally—only staff who need it can view your information.
    No system is 100% hack-proof, but we take reasonable, industry-standard steps to keep your data safe.

4) Sharing Your Data (When & With Whom) 🤝

We do not sell your data. We only share with:

  • Courier partners to deliver your package.
  • Payment processors to verify and complete transactions.
  • IT/service providers (hosting, analytics, email) who help run our store—bound by confidentiality.
  • Legal authorities if required by law or to protect users and our business.

5) Cookies & Similar Tech 🍪

Cookies help us:

  • Keep your cart saved.
  • Remember your login (if you choose).
  • Understand what’s popular so we can stock smarter.
    You can disable cookies in your browser, but parts of the site may not work perfectly.

6) Your Choices & Rights 🙌

  • Access/Update: Ask for a copy of your data or corrections.
  • Delete: Request deletion where legally possible.
  • Opt-out: Unsubscribe from marketing emails with a single click.
  • Consent: Withdraw consent for non-essential processing.

7) Children’s Privacy 👶

Our store is for adults. We don’t knowingly collect data from children under 18.

8) Data Retention ⏳

We keep data only as long as needed—for orders, taxes, and legal obligations—then delete or anonymize it.

9) International Transfers 🌍

Our tools may use servers outside India. We ensure reasonable safeguards are in place for such transfers.

10) How to Reach Us 📬

Hiwza Enterprises
Shop S1, Plot 3, Sector 11, Dwarka, New Delhi
Email: hiwzaenterprises@gmail.com | Phone: +91 74287 63605

We may update this Privacy Policy from time to time. If we make material changes, we’ll let you know on the website or by email. Thanks for trusting us! 💙